Trade Solutions Agreement for Opa Avenue Services
Welcome to Opa Avenue Trading Company L.L.C. Business Solutions Business Services, which include a range of optional services for vendors including:
The Business Services Agreement for the solutions provided by Opa Avenue (referred to as the “Agreement”) includes the terms and conditions governing your entry to and use of the services, and it is by agreement between you or the company you represent and Opa Avenue. To register for or use the services, you agree (on behalf of yourself or on behalf of the company that you represent) to be bound by the terms of this agreement, including the terms of service and program policies that apply in the selected country and for each service you register with or that you choose to use.
In this agreement, the pronoun “we” or “the pronoun of the group of speakers” and the “Opa Avenue” company L.L.C are used to refer to the concerned party contracting with Opa Avenue, or any of the concerned affiliates, and the pronoun “you” refers to the applicant (if you are registering for You use one of the services as an individual), the company that employs the applicant (if you are registering for or use one of the services as a company) and any of its subsidiaries. Capitalized terms shall have the meanings assigned to them in this Agreement. In the event of a conflict between these general conditions and the applicable terms of service and the program’s policies, the general conditions shall apply and the applicable terms of service shall prevail over the program’s policies.
Details of fees are explained in the applicable terms of service and program policies. Please be aware that you are responsible for all of your expenses in connection with this agreement. You must also provide us with valid bank account data for the bank account or bank accounts accepted with Opa Avenue (and you also agree that we may amend or stop the terms of acceptance at any time without notice) (“your bank account”) and in the form that we specify, you must verify your information. (Including any updated information), in order to obtain credit reports related to you from time to time, to obtain credit authorizations from the issuer of your credit card, and to deduct from your credit card or debit your bank account to collect any amounts owed by you on our behalf. (Whether by compensation or otherwise). All payments will be transferred to your bank account through a banking network or any other means we specify.
If it becomes evident to us that your actions or performance may result in returns, refunds, claims, disputes, or violations of our terms or policies, or may result in other risks to Opa Avenue or any other parties, then we may in this case according to our absolute discretion. Withhold any of your payments for the period we specify and as long as the risks remain to Opa Avenue or other parties. For any sums we think you owe us, we may (a) debit your credit card or any other payment method you provide to us; (B) Offsetting any sums owed by you to us (as compensation or otherwise) against any payments that we may make to you or amounts owed to us by us; (C) Issue you an invoice for the amounts owed to us, in which case you will pay the amounts owed by you under the invoice upon receipt of it; (D) Reverse any balances in your bank account (and hence you give us express permission to do so); Or (e) collecting payments or compensation for payment from you by any other legal means. And if we believe that your account has been used to engage in fraudulent or fraudulent activity or illegal activity or that repeatedly violates the program’s policies, then we may in this case at our absolute discretion always withhold any of the payments owed to you. With the exception of what is stated otherwise. All sums included in this agreement shall be indicated and displayed in local currency, and all payments stipulated in this agreement under this agreement will be made in local currency.
In addition, we may ask you to make other payments to secure the performance of your obligations under this agreement or to mitigate the risks of returns, refunds, claims, disputes, breaches of our terms or policies, or any other risks assumed by Opa Avenue or other parties. These amounts may be refundable or non-refundable in the manner we specify, and failure to comply with the terms of this agreement, including any applicable program policies, may lead to their forfeiture.
As a security measure, we may - but we are not required to - impose transaction limits on some or all customers and vendors regarding the value of any transaction or payment, the cumulative value of all transactions or payments within a certain period of time, or the number of transactions per day or any other period of time. We will not be liable to you: (1) If we do not perform a transaction or exchange that exceeds any limit we have set for security reasons, or (2) if we allow the customer to withdraw from a transaction due to the unavailability of the Opa Avenue website or one of the services after the transaction has started.
The term of this agreement begins on the date of completion of registration for the purpose of using the service, and continues until we terminate it or you terminate it, as described below. You may at any time terminate your use of any service immediately upon notification you send to us via Seller Central, email, contact us form, or other similar means. We may also terminate your use of any services or terminate this agreement for convenience with 30 days prior notice. We may also suspend or terminate your use of any services immediately if we reach the following: (a) You have committed a material breach of the agreement and failed to correct this violation within 7 days of notification that it must be corrected, unless this violation exposes us to liability towards others, In this case, we have the right to reduce or waive the aforementioned correction period according to our reasonable discretion. (B) Using your account or if it appears through our control procedures that your account may be used in fraudulent, fraudulent or illegal activity; Or (c) your use of the services causes harm, or our control procedures prove that it may harm sellers or customers.
Others or with the legitimate interests of Opa Avenue. We will promptly notify you if this termination or suspension occurs through email or other similar means, including Seller Central, stating the reason for this and any options available to you to appeal the decision, unless providing that information to you will impede the process. Investigating or preventing any deceptive, fraudulent or illegal activity or enabling you to circumvent our safeguards. Upon termination of this Agreement, all relevant rights and obligations under this Agreement will immediately terminate with it except (d) You will remain responsible for the performance of all your obligations in relation to the transactions entered into prior to termination and for any obligations incurred prior to or as a result of termination; (E) Clauses 2, 3, 4, 5, 6, 7, 8, 9, 11, 14, 15 and 18 of these General Terms will remain in effect after termination.
You grant us a worldwide free, non-exclusive and universal right and license for the term of validity of your original and derivative intellectual property rights to use any and all of your materials for services, services or other Opa Avenue products, and to sub-license the prior rights of our subsidiaries and operators in Properties Joint Opa Avenue, provided that we do not change any of your trademarks from the wording you submitted (except for resizing the trademarks to the extent necessary for display, as long as the relative proportions of these marks remain the same) and that you comply with the removal requests you receive regarding specific uses of your materials (provided that they are not You are able to do so by using the standard functions available to you via the relevant Opa Avenue website or service); However, despite this, there is nothing in this agreement that prevents or affects our right to use your materials without your consent to the extent that such use is permitted without your permission or from your affiliates under applicable law (for example: fair use Under copyright law, reference use under trademark law, or a valid third-party license).
Each party acknowledges and guarantees all of the following: (a) If it is a corporate category, it is duly organized, operating legally and in good standing under the laws of the state or territory in which your business is registered, and that it has and maintains all valid registrations and other necessary licenses. To do business in that country or territory, and that you are not subject to any restrictions that prevent you from doing business in this country or territory; (B) That it has all the right, authority and authority necessary to enter into this agreement, to implement its obligations and to grant rights, licenses and permissions in this agreement; (C) The accuracy and correctness of any information provided by one party to another party or its subsidiaries at all times; (D) It is not subject to penalties or otherwise placed on any of the lists of prohibited or restricted parties or subject to the ownership or control of such a party, including and (e) it will comply with all applicable laws while carrying out its obligations and exercising its rights under this agreement.
1.6 Your Obligations to Compensation. You will defend, indemnify and protect Opa Avenue, our officials, directors, employees, and agents from any third-party claim, loss, damage, settlement, cost, expense, or other liability (including, without restrictions, attorneys' fees) (each of which is referred to as' claim '. “) Arising from or related to: (a) Your failure to comply with applicable laws; (B) Any of your sales channels other than Opa Avenue,
Opa Avenue's shared property, your products (including displaying, selling, performing, or fulfilling them), your materials, any actual or alleged violation of any intellectual property rights by any of the foregoing, and any personal injury or death (to the extent that it is not Opa Avenue) Causing injury or death) or damage to related property; (C) your taxes and fees, or your collection or payment, or failure to collect or pay your taxes or fees, or your inability to comply with and abide by your tax registration obligations or duties; Or (d) Actual or potential breach of any representations you may have made.
3.6 Actions. In the event of compensation for any claim that may affect us negatively, it is permissible for us to the extent permitted by applicable law, to voluntarily intervene in the judicial proceedings at our own expense. Neither party may consent to the issuance of any judgment or conclusion of any settlement relating to compensation of the claim without obtaining the prior written consent of the other party, which may not be unreasonably withheld; As an exception, any party may settle any claim if it is directed against and exclusively affecting that party.
B. Since Opa Avenue does not participate in the transactions that take place between customers and vendors or other related transactions, in the event that a dispute arises between one or more of the participants, each of the participants undertakes to exempt Opa Avenue (and its agents and employees) from claims, demands, and compensation (actual). Affiliation) of whatever its type or nature, whether it is known or unknown, whether it is doubtful or not, and whether it is disclosed or not disclosed, and which arises from or in any way related to those disputes.
We shall not be liable (whether under contract, warranty, or damage (including negligence, product liability, or any kind of civil liability or other theories) or otherwise) either to you or to anyone else for indirect damages such as the cost of coverage Or recover or compensate for any investment you make or Carried out by your subsidiaries in connection with this agreement, or for any loss of profits, revenues, or business, or any data or punitive or consequential damages arising out of or related to this agreement, even if you were notified to Opa Avenue of the possibility of such costs or damages arising.
According to the agreement between the parties, you will be responsible for collecting, reporting and paying any and all of your taxes, except to the extent (1) Opa Avenue automatically calculates or collects. You also hereby agree and abide by tax policies, as well as abide by any applicable tax laws and fully undertake all obligations towards tax authorities at the times specified for that. All fees and payments due to you in favor of Opa Avenue under this agreement or the applicable terms of service do not include any applicable taxes or deductions or deductions (including cross-border withholding taxes), and you will also be responsible for paying to Opa Avenue any of your taxes imposed on you. These fees and any deduction or deduction imposed on any payment.
While using the services, you may obtain confidential information. You agree for the duration of this agreement and for the period of 5 years after termination that: (a) All confidential information shall remain the exclusive property of Opa Avenue with the exception of personal customer data that is owned by the concerned customer; (B) We will use confidential information only when reasonably necessary for your participation in the services; (C) You will not disclose confidential information to anyone else except as required to comply with law; (D) Take all reasonable measures to protect confidential information from any use or disclosure not expressly authorized in this Agreement; (E) You will retain confidential information only as long as it is necessary to use it to participate in the services or to fulfill your legal obligations (such as taxes), and you will in all cases delete that information immediately upon termination or as soon as that information is no longer required to fulfill legal obligations. The previous statement does not limit your right to share confidential information with any government agency that is subject to its legal jurisdiction, provided you commit to restricting that disclosure to the minimum necessary and clearly indicate the confidential nature of the information that has been shared with that government agency. You may not issue any press release or provide any public statement related to the services, or use our name, trademarks, or logo in any way (including promotional materials) without obtaining prior written permission, or give false information about or exaggerate the relationship that you have. Bring us together in any way. You may only use the Opa Avenue brand as provided in and in accordance with the trademark usage guidelines available on Seller Central; You may not use our name, trademarks or logos in any way (including promotional materials) not provided for in the trademark usage guidelines without our prior written permission. You may use customer personal information only when necessary to fulfill orders, and you are prohibited from using that customer information (including contact information) for any purpose other than fulfilling orders or providing customer service related to a service. In general, you may not use that data in any way that is inconsistent.
With applicable laws. You must also maintain the confidentiality of clients 'personal data at all times (the above-mentioned 5-year limitation does not apply to clients' personal data).
We shall not be liable for any delay or failure to perform any of our obligations under this Agreement for reasons, events, or other matters beyond our reasonable control.
1.15 We will provide you with at least 15 days advance notice in accordance with Section 18 regarding changes to the Agreement.
2.15 However, we may change or amend the Agreement at any time with immediate effect (a) for legal or regulatory reasons, to prevent fraud and abuse, or for security reasons; (B) To change existing features or add additional features to the services (so that this does not negatively and materially affect your use of the services); Or (c) to prohibit products or activities that we consider unsafe, inappropriate, or offensive. You will be notified of any change or modification made in accordance with Clause 18.
2.15 Your continued use of the services after the effective date of any change in this agreement in accordance with this clause 15 will constitute your consent to this change. In the event that you do not accept any of these changes, you agree not to use the services and terminate the agreement as stipulated in Clause 3.
Any password we provide to you may only be used during the period to log into Seller Central (or other tools we provide, as applicable) to use the services, accept your transactions electronically, and review your completed transactions. Please be aware that you are solely responsible for maintaining the integrity of your password. You may not disclose your password to any other party (other than the other parties authorized by you to use your account in accordance with this agreement), and you are solely responsible for any use or action made through your password. In the event that your password is compromised, you must immediately change your password.
You may not directly or indirectly export, re-export, send or instruct to export or re-export or send any goods, software or technology to any country, individual, company, institution, or entity that prohibits or is not permitted to carry out this export or re-export. Export or transfer to, including any country, individual, institution, corporation, or entity subject to sanctions or embargoes imposed by the United Nations, the Department of State, the Treasury, the US Department of Commerce, the European Union, or any other relevant government authority.
B. Settle any dispute, claim or dispute arising out of or related to this agreement with Opa Avenue or any of its subsidiaries, including your use of the services or any dispute about its existence, validity, interpretation, implementation, breach of it or its termination, or the consequences of its nullity. As well as any dispute with respect to any non-contractual obligations arising out of or in connection with them, through final settlement by arbitration under the arbitration rules issued by the Joint Arbitration Center of the Dubai International Financial Center and the London Court of International Arbitration and their amendments from time to time. Arbitration shall be conducted by a single arbitrator appointed in accordance with the arbitration rules issued by Kuwait. The arbitration shall be held or its legal place is Kuwait, and the Arabic language is used in the arbitration procedures. Both Opa Avenue and you agree that it will not complete any dispute resolution procedures except on an individual basis and that it will not be a collective or standard procedure.
C. You may not assign this agreement either by law or otherwise without obtaining our prior written consent. Any attempt to assign this agreement or otherwise transfer it in a manner contrary to this clause shall be null. However, you may, by notification you send to OPA Avenue, assign this agreement or transfer it, in whole or in part, to any of your subsidiaries as long as you remain responsible for your obligations that arose prior to the effective date of the assignment or transfer under this agreement. You also agree that we may assign or transfer our rights and obligations under this Agreement: (a) In connection with a merger, merger, acquisition or sale of all or a large portion of our assets or any similar transaction; Or (b) to any subsidiary or in the context of institutional reorganization; As of the date of this assignment, the assignee is considered a substitute for Opa Avenue and becomes a party to this agreement. According to this restriction, this agreement shall be binding, enforceable and enforceable on the parties, their successors and those they assign. We may also implement any of our obligations or exercise any of our rights under this agreement through one or more of our affiliates.
D. Opa Avenue reserves the right to immediately stop any of your transactions, and to prevent or restrict access to the services or to take any other measures to restrict access to or availability of any inaccurate listings, or any materials that have been improperly classified, or any illegal materials, Or any other materials otherwise prohibited under the applicable program policies.
H. Whereas Opa Avenue is not your agent (except for the limited purpose stipulated in the Transaction Processing Service Terms), or an agent for the client for any purpose, Opa Avenue will not act as an agent for one of the parties regarding the resolution of any disputes between the participants regarding or in connection with any transaction.
And the. Opa Avenue will notify you under this agreement by posting changes to Seller Central or by posting changes to the relevant Opa Avenue services website to which the changes relate (such as the developer's site accessed through your account), upon a notification sent to you by e-mail, Or through similar means.
G. We may also communicate with you electronically and through other means, and you consent to such communications. You can change email addresses and some other information on Seller Central, as appropriate. You must ensure that all of your information is accurate and up-to-date at all times.
H. This agreement includes your acceptance of the applicable terms of service and program policies, which Opa Avenue may amend from time to time. In the event that any of the provisions of this agreement is found to be unlawful or null or found to be unenforceable for any reason, this condition becomes independent of these terms and conditions and will not affect the validity and enforcement of the remaining provisions. This agreement represents the entire agreement between the parties regarding services and related matters, and supersedes any previous or current oral or written agreements and understandings.
I. Regardless of anything to the contrary in this agreement, nothing in this agreement or in the applicable program policies shall be interpreted as urging or requiring any of the parties to this agreement to act in any way (including taking or failing to take any action. In relation to a particular transaction) inconsistent with or criminalized by any of the Kuwait laws, regulations, rules or requirements that apply to any party to the agreement or applicable software policies.
Terms of sale on the Opa Avenue website
The Opa Avenue Selling Service (“Selling on Opa Avenue”) is a service that allows you to display specific products and services directly on the Opa Avenue websites.
These terms of service for sale on Opa Avenue are part of the agreement, but, unless specifically stated otherwise, they apply only to your participation in selling on Opa Avenue.
By registering or using the sales service on Opa Avenue, you (on behalf of yourself or the business you represent) agree to be bound by the agreement, including these terms of service for sale on Opa Avenue. Regardless of the previous sentence, if you enter into a separate agreement that allows you to display your products through a specific Opa Avenue site, and to the extent that you continue to list and sell your products on the Opa Avenue site mentioned under that separate agreement, your product transactions on the aforementioned Opa Avenue site are regulated. And any tax services that we provide in accordance with the aforementioned agreement under the provisions of that agreement and not under these terms of service for sale on Opa Avenue.
S-1 Your product lists and orders.
S-1.1 Products and Product Information.
You will accurately provide us with the product information required for each product or service that you provide through the Opa Avenue website and update that information promptly when necessary to ensure its accuracy and correctness at all times. It also ensures that your materials and products (including packaging), display and subsequent sale of any of them on the Opa Avenue site comply with all applicable laws (including all minimum age requirements, labeling and product information) and do not contain any sexually explicit material ( Except as expressly permitted by our applicable program policies), or any material that is, or in our absolute and reasonable discretion, libelous, obscene or otherwise prohibited material under applicable laws, and does not infringe any other party's copyright, trademark, design, or Other rights. It also declares that your products have not been produced, manufactured, assembled, or packaged by means of forced labor, imprisonment, or child labor. You may not provide any information, or endeavor to display any excluded products, on the Opa Avenue website.
S-1.2 Product Inclusion; Promotion, order processing.
We will enable you to list your products on the Opa Avenue website, and to conduct the promotion of the products in accordance with this agreement (including through Opa Avenue's common properties or any other functions, features, advertisements or programs in or in connection with the Opa Avenue website). We may use mechanisms by which we evaluate, or allow shoppers to rate your products and your performance as a seller, and Opa Avenue may also make these ratings and feedback available to the public. We will provide you with order information regarding every order for your products through the Opa Avenue website. We will also receive all sales proceeds on your behalf regarding each of these transactions, and we have exclusive rights to do so and then transfer them to you in accordance with these terms of service for sale on these Opa Avenue.
S-1.3 Shipping and handling charges.
For your products that customers order on or through the Opa Avenue website that are not performed by shipping by Opa Avenue, you will set the shipping and handling fees in accordance with our program policies, and standard functions (including any category-based shipping charges as well as handling fees. We define it, such as the products offered by the sellers in the Single Selling Plan). And when we determine the shipping and handling fees, you should accept it for full consideration.
For your shipping and handling. Please refer to the Terms of Shipping Service by Opa Avenue regarding your products which are fulfilled using the Shipping Service by Opa Avenue.
S-1.4 Credit Card Fraud.
We will bear the risk of credit card fraud attempts (for example, fraudulent purchases resulting from theft and unauthorized use of third-party credit card information) that occur in connection with your transactions, except in every case related to products that are manufactured by the seller and which are not Shipped strictly according to order information and shipping information. You bear all risks of fraud or other losses.
S-2 Sale and Shipping; Money back and products returns.
S-2.1 Sale and Shipping.
Inside the State of Kuwait:
The order is received from the seller and sent to the buyer by Opa Avenue.
A - Product processing speed.
B - Product packaging.
Outside the State of Kuwait
Contrary to what is stipulated in the terms of the shipping service by Opa Avenue at each Opa Avenue site in which you decide to register or use the sales service on Opa Avenue, you must adhere to the following: In each case according to the terms of the relevant order information, this agreement, and all the conditions that you or we have provided and offered on the Opa Avenue website at the time of ordering, and you will be solely responsible for and bear all risks related to those activities (b) Pack each of your products in a commercially reasonable manner. Comply with all applicable packaging and labeling requirements and ship each of your products on or before the expected shipping date; (C) Retrieving order information at least once every business day; (D) Cancel your transactions only as permitted under the terms and conditions that appear on the Opa Avenue website at the time of the relevant request or as required under this agreement; (E) fulfill your products throughout the chosen country (except to the extent prohibited by law or this agreement); (F) Provide Opa Avenue information regarding shipment and order status and tracking (to the extent available), in each case as per our request using the processes specified by us, and we may make any of this information available to the public; (G) Comply with all Product Launch Date instructions; (H) Ensure that you are the seller of each of your products; (As is, any tax invoices, inside each shipment of your products;
(J) Identify yourself as the seller of each of your products on all packing slips or other information included or provided regarding your products and as the person to whom the customer may return the product; (K) Please do not send emails to customers to confirm orders or ship your items. In the event that any of your products are executed using the shipping service by Opa Avenue, the terms of the shipping service will be applied by Opa Avenue regarding the Opa Avenue site and the fulfillment and delivery of these products that were shipped by Opa Avenue.
S-2.2 Cancellations, Returns and Refunds
Your products are subject to the Opa Avenue refund policies that apply to your Opa Avenue site. Subject to clause F-6, for any of your products that are shipped using the Shipping Service by Opa Avenue, you must immediately accept, account, and perform cancellations, returns, refunds, and settlements in accordance with this agreement and the Opa Avenue refund policies applicable to the Opa Avenue website, And by using the feature that we will activate in your account. We may, without restricting your obligations, in our absolute discretion, accept, calculate and conduct cancellations, returns, refunds and settlements in the interest of customers. And you must direct all payments via Opa Avenue to customers in relation to your transactions, then we make any payments to customers in the way we specify, and you will compensate us for all the sums we pay.
S-3 having problems with your products.
S-3.1 Delivery Errors and Nonconformities; Call products.
You will be held responsible for any case of non-execution, non-delivery, misdelivery, theft, or any error or other act in connection with the implementation of your products, except to the extent that it is caused by (a) credit card fraud, which we are responsible under Item S-1.4; Or (b) our failure to provide your order information as received or as a result of verification of the address. Regardless of the previous sentence, for your products that are fulfilled using the shipping service by Opa Avenue, if any, the terms of the shipping service by Opa Avenue on the Opa Avenue site will apply to cases of nondelivery, misdelivery, or theft, Or any error or other act regarding the implementation of your products. You are also responsible for any case of non-conformity or the appearance of any defect in, or any public or private recall of the product, or a safety warning for any of your products or other products presented in connection with your products. You must notify us immediately in the event of any public or private product recall, or safety warning for any of your products or other products presented in connection with your products.
S-3.2 A-to-z Guarantee and Refund.
If we inform you that we have received or have filed a claim under the "A-to-z Guarantee" available on the Opa Avenue website or any other dispute related to the display, sale or shipment of your products (except for a refund process) or one of your transactions, you have 30 days. To appeal our decisions regarding the claim. If we find that a claim, chargeback, or dispute is your responsibility, you must (a) not exercise your rights against the customer, and (b) indemnify us in accordance with the service fee payments clause in this agreement against the amount paid by the customer (including taxes and fees Shipping and handling, but excluding any commissions we have held as defined in this Clause S-4) and all other fees and charges related to the original transaction (for example credit card or bank fees or any other payment processing, resubmission or penalties) and any Refunds or related refunds to the extent we are owed.
S-5 Transfers from Sales Proceeds and Refunds.
Except as otherwise provided in this agreement, we will send you your available balance every two weeks (15 days) (or at shorter periods than that at our discretion). For each transfer, your available balance is equal to any sales proceeds that have not been transferred to you before starting from the date of the applicable transfers account (which you will accept as a full payment for your transactions) minus (a) commissions (d) any other applicable fees included in this agreement (Including any applicable software policies); (E.
Opa Avenue will refund the amounts to the buyers and deduct a bank commission
And when you provide your bank account data for the first time or change it later, the date of the transfer account may be postponed for up to 15 days with additional funds to one of the clients regarding one of your transactions, and the refund was sent from.
S-6 Opa Avenue Locations and Services.
Opa Avenue has the right to determine the design of its websites, its content, functionality, availability, suitability, options, and any product or listings found in Opa Avenue stores, as well as all aspects of each service, including your use of it. Opa Avenue may waive any of these rights or delegate any of its responsibilities.
Sales service definitions on the Opa Avenue website
“Products shipped by Opa Avenue” means any of your products that are executed through a shipping service by Opa Avenue.
“Opa Avenue Refund Policies” means the returns and refund policies posted on the Opa Avenue website and apply to products and services offered through the Opa Avenue website.
Excluded Offer "means any discount, discount, promotional offer, or any other offer and / or sales period that: (a) I tried to make it available through the Opa Avenue website but we did not agree or support it (only until it is approved or supported by what is mentioned on The Opa Avenue website); or (b) make it available only to third parties, either (1) to buy the products only for resale and to parties other than the end-users of these products (in other words wholesale buyers); or (2) they definitely choose to participate in a customer loyalty program. Or the customer incentive programs applied for you or any of your affiliates.
"Purchase price" means the total amount payable or paid for your product (including taxes, shipping charges and handling fees only to the extent specified in the applicable tax policies).
“Administrative fee for refunds means remittance and bank commission fees.”
“Required product information” means regarding each of your products in relation to the Opa Avenue website, the following (except to the extent not expressly stated under applicable program policies): (a) Description, including as appropriate the availability of products by location and options Available, appointment guidelines and cancellation policies; (B) SKU and EAN / UPC / JAN numbers and other identifying information that Opa Avenue may reasonably request; (C), shipping restrictions or requirements, and shipping information (in each case, in accordance with any classifications decided by Opa Avenue from time to time); (D) Classification within each of the Opa Avenue product categories and browsing system as determined by Opa Avenue from time to time; (E) A digital photograph that accurately shows the appearance of your product, and this image must adhere to all Opa Avenue photo instructions (f) the purchase price; (G) handling charges (according to our standard features) as is; (H) Any text, disclaimers, warnings, notices, posters, guarantees, or any other content that applicable law requires to mention in connection with displaying, promoting, advertising or selling your product; (I) Other terms and conditions applicable to this product that the customer must be aware of before purchasing the product; (J) Trademark; (K) Model; (L) Dimensions of the product; (M) weight; (N) A specific list of technical specifications; (O) SKU and EAN / UPC / JAN numbers (and other identifying information that we may reasonably request from) (p) the country from which your product will be shipped from; and (q) any other information that we reasonably request (for example, product status, invoices, etc.) Show the safety of your products.
“Seller Ships” means any of your products that are not executed using the Shipping Service by Opa Avenue. “Shipping information” means, in relation to any of your products, the estimated shipping and delivery date or promised by the customer.
“Launch Date” means the date (s), if any, specified by the manufacturer, distributor and / or licensee of the product as a date before which specific information related to this product may not be publicly disclosed (such as: the title of a book), or before that. The date the product was delivered or made available to customers.
"URL tags" means any trademark or other logo, name, phrase, identifier or character string that contains or includes any distinct domain (for example, .com, .ae, .edu, .ca, .fr, .jp) ) Or any other form of premium domain (for example dot com, dotcom, net or com).
The word "your transaction" is defined in the general terms of this agreement; However, as used in the terms of this service related to selling on the Opa Avenue website, this word means any and all transactions that take place through selling on Opa Avenue only.
Terms of service shipping by Opa Avenue
Shipping Service by Opa Avenue ("FBA") provides the ability to carry out shipping services for your products and associated services.
These FBA Terms of Service are part of the agreement, and unless specifically stated otherwise, they relate and apply only to your participation in the shipping service by Opa Avenue. By registering for or using FBA, you (on behalf of yourself or the company you represent) agree to be bound by the agreement, including the FBA Terms of Service. You also expressly agree that Opa Avenue may use its subsidiary (companies) or any other party to complete one or more of the related services described below.
F-8 Customer Service.
F-8.1 We will be responsible for all customer service matters relating to packaging, handling, shipping, customer returns, refunds and settlements related to units executed by Opa Avenue. We will determine whether the customer will receive a refund, amendment, or replacement for any unit executed by Opa Avenue, and we will ask you to compensate us if we believe that you bear responsibility in accordance with the agreement (including these FBA terms of service and program policies. You can appeal if you do not agree. Upon our conclusion within thirty (30) days of our notice, in addition to your right to request the units to be returned to you under Clause F-7.1. And except as provided in this Clause F-8 in relation to any units executed by Opa Avenue, Customer service will be handled according to the seller agreement signed with you.
F-8.2 For units executed by Opa Avenue, in the event that a product was delivered in error or the product was damaged or lost, unless we determine that you or any of your employees, agents or contractors caused this claim, we will do the following: Based on our choice regarding any of the products executed by Opa Avenue: (1) we will ship a replacement unit to the customer and compensate you according to FBA's guidelines on unit replacement, or (2) refund the customer and compensate you in accordance with FBA's instructions regarding the unit. Any refund to customers will be processed in accordance with the terms of service for sale on Opa Avenue and data processing. Regardless of the terms of service for selling on Opa Avenue, we have the right to withhold the applicable fees due to us under the terms of service for selling on Opa Avenue.
And the FBA terms presented here respectively. Except as expressly provided in this Clause F-8.2, you will be responsible for all costs associated with any exchange or return refund.
F-8.3 If we provide a replacement unit or refund money as described in clause F-8.2 to a customer and that customer returns the original unit to us, we will have the right to dispose of the unit in accordance with clause F-7, or, if the unit is salable. , We may at our absolute discretion return this unit to your stock in accordance with clause F-6. If we do return the unit to your stock, you must reimburse us for the relevant replacement value (as indicated in the FBA Service Instructions) for the returned unit. Any replacement unit shipped by us will be considered under the terms of the FBA service, and it will be treated as an order and sale of this unit from your end to the customer through the relevant Opa Avenue website or service in accordance with and subject to the terms and conditions of this agreement and the agreement concluded with you.
F-9 Compensation for Freight Services.
In addition to your obligations under Clause 6 of the General Conditions of this Agreement, you also agree to indemnify us, defend us, protect us and our affiliates, officials and members of the Board of Directors, employees, representatives and agents of each of us against any claim arising from or related to the following: (a) Units) Whether or not ownership has passed to us, including any unit we decide to belong to you in accordance with Clause F-4), including any personal injury, death, or property damage; (B) any of your taxes, collection, payment, or failure to collect or pay any of your taxes; (C) Any sales, use, value-added, personal property, total collected, excise tax, concession, commercial or other taxes or fees, or any customs duties, fees or similar assessments (including penalties, fines or benefits) On any of the foregoing) imposed by any government or other tax authority in connection with the shipment of eligible foreign products to foreign addresses (collectively referred to as “foreign shipments taxes”).
On behalf of yourself and on behalf of any of your successors, subsidiary and subsidiary companies, officials, members of the board of directors, shareholders, employees, assignees and any other person or entity claiming by, or through, or in coordination with them (collectively referred to as “the patenting parties The disclaimer"), you irrevocably and irrevocably declare that you fully absolve Opa Avenue and our affiliates, unconditionally, irrevocably and forever, and any and all of the former, successors and subsidiaries, in the past and present, as well as each of the partners.
And officials, members of the board of directors, shareholders, agents, employees, representatives, attorneys and assigns belonging to them and to them, in the past and present, and each of them and all persons who act through, under, or in coordination with any of them (referred to collectively as “the cleared parties”), from any and all claims Obligations, demands, causes of action, cases, damages, losses, debts or rights of whatever kind or nature, whether known or unknown, and whether they are doubtful or not doubtful, absolute, conditional, due or not due, or Specific or anticipated (and collectively referred to as “losses”) that the issuing parties own or possesses the clearance now or at any time in the future against the cleared parties, or any of them, as a result of or in connection with the shipment, export or delivery of your products to foreign addresses, Including any tax registration or collection obligations. And on behalf of yourself and on behalf of all the other parties issuing the clearance, you acknowledge that you, and each one of them, may have some losses, whether by way of damage, liability for the product, contract, warranty, or otherwise, against the parties that are cleared, And that you or any of them are not aware of those losses, or that may arise or accrue after your date of registration in FBA and that the clearing parties give up by agreeing to the FBA Terms of Service. You also intend to agree to the terms of the FBA service which stipulates that the terms of the FBA service will deprive the parties issuing the discharge from all these losses and then the issuing party for the clearance will refrain from claiming any of these losses from the cleared parties, or any of them.
Terms of service for advertising on Opa Avenue
The Opa Avenue Advertising Terms of Service govern your use of the Opa Avenue advertising service, which is a service that allows you to advertise your products. The terms of advertising service on Opa Avenue apply to your use of advertising services.
Your use of advertising services (as defined in the Opa Avenue Advertising Agreement) is governed by the Opa Avenue Advertising Agreement. You agree to the Opa Avenue Advertising Agreement, which may be updated from time to time by Opa Avenue in accordance with its terms. The Opa Avenue Advertising Agreement is available at In the event of any conflict between the General Terms or the Program’s policies and the Opa Avenue Advertising Agreement regarding advertising services, the Opa Avenue Advertising Agreement shall prevail. If the Opa Avenue Advertising Agreement is deemed illegal, void, or unenforceable for any reason, the General Terms will govern your use of the advertising services and their use.
Terms of Transaction Processing Service
By registering or using any service, you (on behalf of yourself or the business you represent) agree to be bound by the terms of the Transaction Processing Service. Notwithstanding the foregoing, in the event of a separate agreement regulating the display, sale, or shipment of your products on the Opa Avenue website, the terms of that agreement will continue to regulate the processing of your transactions to the extent stipulated in that agreement.
P-1 Appointment of the Transaction Processing Agency.
You authorize Opa Avenue to act as your agent for the purposes of processing payments, refunds, making adjustments to your transactions, receiving and maintaining sales proceeds on your behalf and transferring sales proceeds to your bank account as well as providing the services described in the Terms of Service for Transaction Processing and Related Services described in S-1.4 and Sections S-2.2, S-5 and F-8.2 of the Agreement (collectively, “Transaction Processing Services”).
When we receive instructions from a buyer to pay you, you agree in this case that that buyer authorizes us and ask us to deliver the payment that the buyer made to you (minus any applicable fees or other amounts that we may collect under this agreement). You also agree that buyers will have fulfilled their obligations to you regarding your transactions upon our receipt of the sales proceeds. We will transfer the funds to you in accordance with this agreement.
Subject to Clause 2 of the General Terms of this Agreement, OPA Avenue will transfer funds to you in accordance with Clause S-5 of the Agreement and the terms of this Transaction Processing Service. Opa Avenue's obligation is limited to transferring the money that Opa Avenue collects or receives through sales, and any taxes that Opa Avenue automatically calculates and collects and transfers to a tax authority in accordance with applicable law as defined in the tax policies, subject to any refunds paid, costs deduction or cancellation. Or a claim made under this agreement. Without restricting Opa Avenue’s rights to collect any amounts owed by you, Opa Avenue’s receipt of sales proceeds or the deposit of sales proceeds into your available balance.
P-3 Your money.
Your sales proceeds will be held in an account with the Opa Avenue (the “Seller Account”) and will represent an unsecured claim against the Opa Avenue. , And will not knowingly allow its creditors to seize these funds.
Sales Partner API Terms
Sales partner applications (including those resulting from errors, actions or omissions committed or committed by third parties).
Terms and conditions for payment upon shipment and delivery
1- Opa Avenue General Trading Company is responsible for delivery and shipping in Kuwait and from Kuwait.
2- If the seller is outside Kuwait, then he is responsible for shipping or delivering goods / or using the services that activate this function, you acknowledge on behalf of the person / persons and / or entity / entities that offer products or services through the Opa Avenue website in conjunction with an account This Seller Center (the "Seller"), on behalf of them and guarantees to Opa Avenue that you are authorized to consent and oblige the seller to comply with the following terms and conditions:
Seller may not send email messages to customers confirming shipping of products.
The seller is outside Kuwait, as soon as the customer’s order (or any part of the customer’s request) is shipped, the seller must be careful in informing Opa Avenue that the order has been shipped (and in the event that the customer’s order has been shipped on more than one shipment, the seller must be careful to inform OPA Avenue which part of the order has been shipped), using the primary function ("Confirm Shipping") provided by Opa Avenue to deliver such information.
If the seller fails to provide the necessary information regarding the shipment confirmation within the timeframe specified by Opa Avenue (for example, 30 days after the order is made), Opa Avenue can at its discretion cancel (and / or direct the seller to stop and / or cancel) any A transaction for this seller and the seller must stop and / or cancel any transaction for him based on this Opa Avenue request.
The above terms and conditions are considered an endorsement and not a nullification of the rights of Opa Avenue or any of its affiliates or of any duty of the seller or any of its subsidiaries under any applicable agreement between the seller or any of its subsidiaries and Opa Avenue or any of its subsidiaries regarding Relates to the offer and / or the seller or its affiliates selling products or services through the Opa Avenue website (“Seller Agreement”). The above terms and conditions under this document are an integral part of the seller’s agreement, and in the event that any of the above terms and conditions conflict with the seller’s agreement, the seller’s agreement must be amended as needed under this document to be in line with the above terms and conditions. The terms highlighted in a different style throughout this document retain the meanings ascribed to them in the vendor agreement.
Prohibited seller activities and operations
Prohibited seller activities and processes have been identified to maintain a sales service that is safe for buyers and fair to sellers for both products and services. Failure to comply with the terms of this policy may result in cancellation of offers, discontinuation of Opa Avenue tools and reports, and / or removal of sales privileges.
Note: This policy shall be enforced in addition to your other obligations, without restricting its scope in any way, according to the seller's agreement or something similar.
The following guidelines apply to sellers for both products and services. To learn about the guidelines for products or services, please review the information that follows this section.
Attempts to convert transactions or buyers:
Any attempt to circumvent the procedures specified for the sale on Opa Avenue or to divert Opa Avenue users to another site or other sale is prohibited. It is specifically prohibited to display any advertisements or marketing messages (special offers) or "calls to action" that incite, direct or encourage users of Opa Avenue to leave the Opa Avenue site. Prohibited activities include:
Unauthorized or inappropriate business names:
Your business name (the name that identifies your business entity on Opa Avenue) must be a name that meets the following specifications: It identifies your activity accurately, is not misleading, and that you have the right to use it (which means that it cannot include the mark for anyone or violate In any other way, the trademark or intellectual property right of any person). In addition, you cannot use a business name that has an email suffix such as .com, .net, .biz, and so on.
Inappropriate email communications:
Unsolicited e-mails to Opa Avenue customers (unnecessary to ship the order and not related to customer service) and e-mails related to marketing communications of any kind are prohibited.
Decent handling of customer phone numbers:
Opa Avenue provides access to customer phone numbers for professional sellers who ship their special orders so that they can meet the carriers' shipping label requirements. If you receive this customer information, you are required to comply with a policy of preserving personal information for Opa Avenue customers, which can be found in our seller agreement.
Please review the policy and guidelines below to ensure that customer phone numbers are used correctly.
Decent handling of customer phone numbers:
Inappropriate handling of clients' phone numbers:
Direct email addresses:
Buyers and sellers can communicate with each other through the messaging service between the buyer and seller, through which unique email addresses are identified that are created through Opa Avenue for each of the parties. Sellers are prohibited from providing direct email addresses not generated through Opa Avenue on the Opa Avenue website or through correspondence in the messaging service between the buyer and the seller.
Submit infringement notices as an agent or trademark protection agency
Opa Avenue is aware that many trademark owners may choose to be on behalf of trademark protection agencies or their agents to report infringement of intellectual property rights, and they accept cases of sending what is necessary by authorized agents. However, Opa Avenue does not allow individuals with active sales accounts to submit notices of infringement of rights as a trademark agent in the event of a benefit by providing those notices in relation to their selling account (by removing competitors' offers, for example). The selling account of anyone who notices as an agent may be suspended in order to benefit from those notifications in connection with his status as a seller.
Abuse of sales service on Opa Avenue:
All sellers have access to the sales service on Opa Avenue. If a seller has repeatedly uploaded excessive amounts of data, or otherwise used the service in an excessive or unreasonable manner, this could place a disproportionate load on the site and impede the ability of other sellers to access and use the service easily. In the event that the sales service on Opa Avenue is misused or used in an excessive or unreasonable manner, Opa Avenue may, in its sole discretion, restrict or block access to product download files or any other function subject to abuse until it stops misusing it.
Abuse of case management on Opa Avenue or threatening employees on Opa Avenue
Seller support services can be used in the event of inquiries or problems with the seller's account at Opa Avenue and you already have the ability to evaluate the quality of support that our seller support partners provide to help us continue to improve. Misuse of this functionality is prohibited. We measure the performance of our employees with high-quality standards to be able to provide you with the best possible customer service and we also expect sellers to follow a professional method of communication and fair evaluation directed at our customers and employees.
Misuse of ratings by rating, rating, or opinions:
Any attempt to exploit the ratings, ratings or opinions is prohibited.
Abuse of sales rank:
Best Seller Rank Privacy allows you to rate a product's popularity. Any attempt to exploit the sales rank is prohibited. You cannot motivate false or fraudulent orders or accept what you know do, including placing orders to purchase your products. You cannot offer compensation to buyers for purchasing your products or provide claim codes to buyers for the purpose of inflating sales rank. In addition to the above, you cannot make claims for a Best Seller Rank for a product on the product detail page, including title and description.
Inaccurate matching of product offerings:
When displaying products for sale using the existing product detail page, the product subject to display must be displayed on the product detail page where an accurate description of the product is provided from all sides, including (but not limited to) the following characteristics: manufacturer, print, cover, version, or form Or compatibility with the trigger. Vendors cannot match their product to the product detail page if the ISBN, UPC code, EAN number, or other external identification numbers contained in it is different.
Upload product photos displaying inappropriate branded generic products:
It is prohibited to upload product images that display the trademark placed in a temporary or nonpermanent way (such as placing it on the product label or package, etc.) where the product is a general product without a permanent trademark that expresses your brand. Opa Avenue reserves the right to remove, block, or modify product images that violate this ban.
Abuse of A-to-Z Warranty: Any misuse of the A-to-Z guarantee claims process is prohibited on Opa Avenue. Sellers with excessive A-to-Z Warranty claims are subject to cancellation. In cases where the buyer is not satisfied with the product or service, they can contact you to make arrangements for refunds, returns or exchanges as appropriate. Opa Avenue reserves the right to request a chargeback from you if it reimburses the costs to the buyer under the terms of the A-to-Z Guarantee.
Misuse of product customization
When buyers shop for products that can be customized at Opa Avenue, they expect to personalize or customize these products, or configure them using the personal choices they made during the purchase process. Any attempt to tamper with the Personalization function in a manner that circumvents existing Opa Avenue policies or misrepresents Opa Avenue products subject to Privatization is prohibited. Prohibited behaviours include, but are not limited to: the use of product customization features to circumvent guidelines or category-specific policies, Offer free gifts or promotions such as redemptions for physically customizing the product, or as a way to restrict other offers to the seller. Products that can be customized must be subject to personalization or customization or configuration as desired by the buyer.
Table of sales fees on Opa Avenue
There are no monthly or annual fees for subscriptions, either at the present time or in the future
When selling your product, Opa Avenue charges the amount paid by the buyer (including the product price and any delivery, gift-wrap, or other fees).
Sellers pay a commission on every product sold.
For all products, Opa Avenue deducts 8% of the applicable commission calculated on the total product price.
Selling Policies and a Seller Code of Conduct
Seller Code of Conduct
This policy requires that sellers act fairly and honestly on Opa Avenue to ensure a safe buying and selling experience. All sellers must:
Violating the Code of Conduct or any other policies on Opa Avenue may result in actions being taken against your account, such as cancelling offers, suspending or forfeiting payments, and removing sales privileges. Below are more details about these policies.
You must provide accurate information to Opa Avenue and our customers, and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and lists your products in the correct category.
You must act fairly and lawfully and may not misuse any service provided by Opa Avenue. Examples of unfair activities include:
Providing misleading or inappropriate information to Opa Avenue or our customers, for example by creating multiple product detail pages for the same product or posting offensive product images.
Manipulating sales rank (such as accepting fake orders or orders you paid for) or making sales rank claims in product titles or descriptions
Customer ratings, ratings and reviews
You may not attempt to influence or amplify customer ratings, ratings, and opinions. You may request reviews and opinions from your customers in an impartial way, but you may not:
Ask for reviews only from customers who have had a positive experience
You may not send unwanted or inappropriate messages. All customer communications must be sent through the message service between the buyer and seller and must be necessary to ship the order or provide customer services. Marketing communications are prohibited.
Information about the customer
If you receive customer information such as addresses or phone numbers to ship orders, you can only use this information to ship orders and it should be deleted after the order has been processed. You may not use customer information to contact customers (except through the buyer-seller messaging service) or share it with any third party.
Spoofing the sales process
You may not attempt to circumvent the Opa Avenue sales process or divert Opa Avenue customers to another location. This means that you may not provide links or messages requiring users to visit any external website or complete a transaction elsewhere.
Submit infringement notices as an agent or trademark protection agency
Opa Avenue recognizes that many trademark owners may choose to be on behalf of trademark protection agencies or their agents to report infringement of intellectual property rights, and they accept cases of sending what is necessary by authorized agents. However, Opa Avenue does not allow individuals with active sales accounts to submit notices of infringement of rights as a trademark agent in the event of a benefit by providing those notices in relation to their selling account (by removing competitors' offers, for example). The selling account of any seller who notices as an agent may be suspended in order to benefit from those notifications in relation to his position as a seller.
(Welcome to Opa Avenue General Trading Company)
Opa Avenue General Trading Company provides you with benefits on the website and other products and services when you visit or purchase from the Opa Avenue website (the “www.opaavenue.com”), or when you use Opa Avenue devices, products or services, or when you use Opa Avenue mobile applications, Or when using the software provided by Opa Avenue in connection with any of the foregoing (collectively referred to as “Opa Avenue Services”). “Affiliate” means, in relation to a specific person, any entity that directly or indirectly controls or is under the control of that person or is under common control with him. Please see our Privacy Notice to learn how we collect and process your personal information through the Opa Avenue services. Opa Avenue provides its services to you and sells our products to you from a group of participating suppliers under the terms set out on this page. Opa Avenue is the brand name of Opa Avenue.
When you use any of the Opa Avenue services or send emails to us, you are communicating with us electronically. We will communicate with you electronically through several means, such as e-mail, text messages, notifications of internal applications, or by posting emails or correspondence on the website or through other Opa Avenue services such as our message centre. For the purposes of the contractual relationship, you agree that all agreements, notifications, disclosures, or other correspondence that we send to you electronically fulfill any legal requirements that such correspondence be in writing, unless the applicable laws specifically provide for a different form of correspondence.
As part of Opa Avenue services, we will recommend features, products and services that may interest you, and we will define your preferences and personalize your experience.
All content included in the Opa Avenue service or available through the Opa Avenue service (such as text, graphics, logos, symbols, images, audio clips, digital downloads or video, or data components) is the property of Opa Avenue or its content providers, and is protected by local and international laws. Copyrights, copyright and database rights. All content included on the Opa Avenue service or available through the Opa Avenue service is the exclusive property of Opa Avenue, and is protected by local and international copyright and database rights laws.
You may not obtain extracts and / or re-exploit portions of the content of any Opa Avenue services without the express written consent from us. Specifically, you may not exploit any tools to search for data or robots or similar tools to collect and extract data in order to extract (either one time or multiple times) or re-exploit any essential parts of the content of any of the Opa Avenue services, without obtaining With our express written consent. Also, you may not establish and / or publish any of your own database that contains.
On essential portions of any Opa Avenue services (such as our price lists and product details) without our express written consent.
Graphics, logos, icons, software and service names included or available in any Opa Avenue services are trademarks or trade designs of Opa Avenue. It is not permissible to use the trademarks and commercial designs of Opa Avenue in any product or service other than on Opa Avenue in any way that would cause confusion among customers or that would degrade or harm the reputation of Opa Avenue in any way. All other trademarks not owned by Opa Avenue and that appear in any of the Opa Avenue services are owned by the people who own them, who may or may not be affiliated with Opa Avenue, companies working with Opa Avenue, or companies that are sponsored by Opa Avenue.
You may need to use your account on Opa Avenue in order to use certain Opa Avenue services, and you may be required to log into your account.
In the event that you use any of the Opa Avenue services, you are responsible for maintaining the confidentiality of your account and password and restricting the process of accessing your account, and to the extent permitted by the applicable laws, you agree to accept responsibility for all activities that take place in relation to your account or password. . You must take all necessary measures to ensure that your password is kept confidential, and you must notify us immediately if you have any reason to believe that your password has become known to anyone, or if you believe that your password is being used or who It may be used in an unauthorized manner. You are also responsible for ensuring the accuracy and completeness of the data you provide to us, and for notifying us of any changes to the information you have provided. You can access your information in the account section of the website.
It is not permissible to use any of the Opa Avenue services: (1) In any way that causes or could cause any interruption, disruption, or obstruction of any of the Opa Avenue services in any way; Or (2) for the purposes of counterfeiting, or in connection with any criminal assault or other illegal activities, or (3) to cause any inconvenience, anxiety or disturbance.
You can post reviews, comments or other content; Or send electronic cards or other correspondence; Or deliver suggestions, ideas, comments, questions or any other information, as long as that content is not illegal, offensive, threatening, defamatory, violating privacy, violates intellectual property rights, harms third parties, or is subject to opposition, and does not consist of or contain Software viruses, political campaigns, commercial promotions, chain letters, bulk mail, or any form of "unwanted email". You may not use a fake email address, impersonate any person or entity, or mislead as to the origin of any card or other content. We reserve the right (not the obligation, unless there is a valid notification form) to not delete or edit that content. If you believe that any content or advertisement for sale on any of the Opa Avenue services contains defamatory phrases, or if you believe that there is a violation of your intellectual property rights through any commodity or information on any of the Opa Avenue services, please notify us by completing and submitting Appropriate notification form and we will get back to you Or reporting through the accompanying report for each account and each product.
If you post your rating, comments, questions, or answers as a customer or other content provided by you for display on the website (including any images, videos or audio, all of which are referred to as "content"), you are truly granting OPA Avenue. It is not exclusive, free, permanent, and may not be revoked, and it can be sublicensed to use, reproduce, publish, present, translate or modify that content around the world and in any media. You grant Opa Avenue (and persons to whom Opa Avenue grants a sublicense) the right to use the name provided in connection with that content.
You warrant and guarantee that you own or control all rights to the content you post; And that the content is accurate; And that the use of the content you provide does not violate any applicable policies or guidelines, nor does it cause harm to any person or entity (including that the content or materials do not contain any defamation). You agree to indemnify Opa Avenue for all claims brought by third parties against Opa Avenue as a result of or in relation to the content or materials you provide, to the extent that liability for this may result from our inability to properly delete the content upon notification of the illegality of that content. Where the lawlessness arose out of the basis of the content, or on the basis of the content, or as a result of the content that you submitted to us. Opinion has the right (but not the obligation) to monitor, modify or delete any activity or content. Opa Avenue does not assume any liability or responsibility for any content posted by you or any third party.
Opa Avenue respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that violates or violates your rights, please follow the notification and procedures for filing rights violations through contact us and notify us of the quality of the problem detailed with all the information.
Opa Avenue allows third-party sellers to list and sell their products on the OpaAvenue website. In each of these cases, this will be indicated on the relevant product detail page. While Opa Avenue helps facilitate transactions on the Opa Avenue online marketplace, Opa Avenue is not a buyer or seller of the merchandise sold by the seller. Opa Avenue provides a place for sellers and buyers to discuss and finalize transactions. Accordingly, the contract concluded at the end of the sale of these third-party products is absolutely between the buyer and the seller. Opa Avenue is not a party to this contract and assumes no liability arising out of or in connection with this contract, and does not act as an agent for the seller. The seller is responsible for selling the products and for handling any claims of the buyer or any other problem arising out of or in connection with the contract between the buyer and the seller. And because Opa Avenue wants the buyer to have a safer buying experience, Opa Avenue offers an Opa Avenue guarantee, in addition to any contractual or other rights.
We do our utmost to ensure the uninterrupted availability of Opa Avenue services and the execution of transactions without errors. However, due to the nature of the Internet, this cannot be fully guaranteed. In addition, your access to Opa Avenue services may be suspended or banned from time to time to allow for some repairs or maintenance or the introduction of new facilities or services. We will work to limit the frequency and duration of that suspension or ban.
Opa Avenue is not responsible for (1) losses not resulting from any breach on our part, or (2) any business losses (including lost profits, returns, contracts, anticipated savings, data, reputation, or lost expenses), or ( 3) Any indirect or consequential losses that were not foreseen by you or us when you started using the Opa Avenue services.
We shall not be held responsible for any delay or failure to fulfill our obligations under these terms if the delay or disability occurred as a result of any cause outside of our reasonable control. This condition does not affect your legal right to send goods or provide services within a reasonable time or to recover the value if the requested goods or services are not provided within a reasonable time due to any reasons beyond our reasonable control.
These terms are governed by and construed in accordance with the laws in force in Kuwait. In the event of any dispute, disagreement, or any claim or claim under these terms, or in relation to these terms, including in any way related to the use of any of the Opa Avenue services or any of the products or services provided or distributed by OPA Avenue or through OpaAvenue, or in relation to the existence, validity, interpretation, performance, breach, termination and / or any dispute related to any of the non-contractual obligations arising out of or in relation to these terms (referred to for the purposes of this clause In the name of “the dispute”), this is referred to the competent Kuwaiti courts that serve as the exclusive judicial authority to settle that dispute. Each party affirms its agreement to the exclusive authority of the courts of Kuwait. For the purposes of this paragraph, you waive your right to object to the Kuwaiti courts on the grounds that they are inappropriate or not appropriate to settle any dispute.
We do not sell products to be bought by children and we sell baby products to adults. If you are under the age of 18, you can use Opa Avenue services with the participation of a parent or guardian.
20. Notifications and procedures for filing claims for rights violations
If you believe that your rights are being violated, you can fill out and submit the appropriate notification form. We respond promptly to rights holders and their agents who fill out and submit the Notice Form to view any issues regarding any violations.
We may take specific actions upon our receipt of the notification form, which may include deleting information or goods, which are taken without acknowledging any liability and without prejudice to any rights, compensation or objections, as we explicitly reserve them all. In addition, when a notification form is submitted, you grant Opa Avenue the right to use, reproduce, modify, adapt, publish, translate or create derivative works and display their content in the media around the world. This includes sending the notification form to the parties involved in submitting the infringing content. You agree to indemnify Opa Avenue for all claims brought by any third party against Opa Avenue that arise from or in connection with the delivery of the Notice Form.
A note about third-party vendor lists: Please remember that third-party vendor lists are displayed on the OpaAvenue website and published based on the directions of third-party sellers absolutely, as they can be contacted through the seller information page and accessed through Any lists of their own.
Additional terms for the Opa Avenue software
With the Opa Avenue software (whether in whole or in part), or the creation of any derivative business of the Opa Avenue software, or to encourage or assist in doing so.
terms of sale
Your order constitutes an offer to Opa Avenue to purchase the product (or products) included in your order. When you complete an order to purchase a product from Opa Avenue, we will send you a notice or a message via e-mail confirming receipt of your order and containing details of your order (the "order confirmation mail"). The order confirmation email is an acknowledgment that we have received your order, and does not confirm acceptance of your offer to purchase the requested product (or products). We do not accept your offer and do not enter into a contract to sell the product requested by you except when we ship the product to you and we send you an email notification confirming that we have shipped the product to you ("Shipping Confirmation Letter"). If your order is shipped in more than one package, you may receive a separate shipment confirmation letter for each package. Each shipment confirmation letter and its shipment will be considered a separate sales contract between us with respect to the product (or products) specified in that shipping confirmation letter. Your contract is with Opa Avenue General Trading Company. You can and Opa Avenue can cancel a product order at no cost at any time before we send us a shipping confirmation letter for that item. Your right to cancel does not apply to specific categories of products and services (including digital products or software that are not physically included (such as on a CD or DVD)) once you start downloading or using them (whichever happens first).
You agree to receive sales invoices online. Submit electronic bill of sale, in PDF format, to your account on the website. With regard to each delivery, we will notify you via a shipping confirmation email of the availability of the electronic invoice. For more information about electronic invoices and how to receive a hard copy, please see the help pages.
Opa Avenue focuses on developing business for end users, and prohibits resale by retailers. Resale transactions by retailers refer to the behavior of a customer reselling products that he buys from Opa Avenue to his direct customers. In the event that Opa Avenue discovers that you are reselling products purchased from Opa Avenue, we reserve the right not to allow your account to purchase the products and it is possible for us to permanently close your account.
Ownership of the returned goods does not transfer to Opa Avenue until the item arrives at our fulfillment center. As we see fit, we may return the amount without the need to retrieve the item, and in such a case, the ownership of the returned item will not transfer to Opa Avenue. For more information on product returns and refunds, please see the Return Center.
We provide information about the availability of the products sold by us on the website, including the information on the information page of each product. Other than the information on this page or website, no
We can provide additional specific information on product availability. During our processing of your request, we will inform you via e-mail as soon as possible about whether any of the products you ordered are not available and we will refund you if you have paid for them.
Please note that unless otherwise stated on the website, the relevant delivery dates are estimates only. These estimates are not guaranteed and should not be relied upon.
Despite our best efforts, there may be a small number of items in our catalog that are incorrectly priced. We will confirm the prices when we process your order. If we have made a mistake and the correct price of the product is higher than the price on the website, we may either contact you before shipping to confirm whether you want to buy the product at the correct price or cancel your order. If the correct price of the product is less than the advertised price, we will charge you the lower price and send the product to you.
Unless expressly stated otherwise, Opa Avenue is not the manufacturer of the products sold on this website. Although we are working to ensure that the product information on our website is correct, the actual product package and materials may contain more information or information different from that which appears on our website. The ingredients may also change. All product information is provided on our website for informational purposes only. We recommend that you do not rely exclusively on the information on our website. Please read labels, warnings, and directions provided with the product before use.
Regarding health care products, if there are any safety concerns or to obtain any other information about the product, please carefully read the information provided with the product or contact the manufacturer. The content presented on this website is not intended to replace the advice provided by a physician, pharmacist or other authorized health care worker. Contact a health care professional immediately if you suspect that you have any medical problem. The information and data provided about the products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. Opa Avenue is not responsible for the inaccuracy or inaccuracy of product-related information that is provided by the manufacturers or other third parties.
When ordering products from Opa Avenue for shipping outside Kuwait, it may be subject to import duties and taxes that are levied once the parcel reaches the specified destination. You must bear all additional fees for customs clearance; We have no control over the amount of these fees. Customs policies vary widely from country to country, so you should contact your local customs office for more information. In addition, please be aware that when you order from Opa Avenue, you are considered the registered importer and you must comply with all laws and regulations applicable in the country of receiving the products. Your privacy is important to us, and we want our international customers to know that cross-border imports are subject to inspection and inspection by customs authorities. For more information, please see About Customs.
Opa Avenue and its subsidiaries are not responsible for (1) losses that do not result from any breach on our part, or (2) any business losses (including lost profits, returns, contracts, anticipated savings, lost data, reputation, or expenses), Or (3) any indirect or consequential losses that were not expected on your part or on our part when entering into the contract to sell the products from our side to you.
We shall not be held responsible for any delay or failure to fulfill our obligations under these terms if the delay or disability occurred as a result of any cause outside of our reasonable control. This condition does not affect your statutory right to send you the products within a reasonable time.
These conditions shall be governed by and construed under the laws in force in Kuwait, in the event of any dispute or dispute or any claim or claim under these terms, or in relation to these terms, including in any way related to the use of any of the OPA Avenue services, or Any of the products or services provided or distributed by Opa Avenue or through Opa Avenue, or the existence, validity, interpretation, performance, violation, termination and / or any dispute related to any of the non-contractual obligations that arise out of or in relation to With these conditions (referred to for the purposes of this clause as “the dispute”), it is referred to the competent courts in Kuwait, which act as the exclusive judicial authority to settle that dispute. Each party affirms its agreement to the exclusive authority of the courts of Kuwait. For the purposes of this paragraph, you waive your right to object to the Kuwaiti courts on the grounds that they are inappropriate or not appropriate to settle any dispute.
We reserve the right to make changes to our website and Opa Avenue's policies, terms and conditions (including these terms of sale) at any time. You will be subject to the terms and conditions, policies and conditions of sale in effect at the time of ordering the products from us, unless the applicable laws stipulate or the government authorities request to change these terms and conditions, policies or terms of sale (and in such case, these changes may apply to the orders previously submitted by you.). In the event that any of these terms of sale are invalid, canceled, or not enforceable for any reason, that condition shall be considered independent and shall not affect the validity or validity of the rest of the conditions.
In the event that you violate these terms of sale and do not take action on our part, our right to use our rights and our compensation will continue to apply in any other situations in which you violate these terms of sale.
We do not sell products to be previously purchased for children. We sell baby products to adults. If you are under the age of 18, you can use Opa Avenue services with the participation of a parent or guardian.
To open a business account in Opa Avenue
You must provide:
1- If you are a company:
B. The commercial license
C. Civil ID
D. Any bank account
E. Personal data
2- If you are an individual:
A. Civil ID
C. Personal data
D. The Bank IBAN