Privacy policy

Opa Avenue Privacy Notice

We know you care about how information about you is used and shared, and we value your confidence that we will do so with care and reason. This Privacy Notice describes how Opa Avenue General Trading Corporation and its subsidiaries (collectively referred to as “Opa Avenue”) collect and process your personal information through the websites, devices, products, services, and online stores of Opa Avenue and applications that refer to this Privacy Notice (collectively referred to as In "Opa Avenue Services"). By using the Opa Avenue services, you agree to what is included in this Privacy Notice.

We collect your personal information in order to continuously provide and improve our products and services. The following are the types of personal information we collect:

For what purposes does Opa Avenue use your personal information?

We use your personal information to operate, provide, develop and improve the products and services we provide to our customers. These purposes include:

What about cookies and other identifiers?

To enable our systems to recognize your browser or device and to provide and improve Opa Avenue services, we use cookies and other identifiers. For more information about cookies and how to use them, please click here.

Does Opa Avenue share your personal information?

Information about our customers is an important part of our business, and we do not sell our customers' personal information to any third parties. Opa Avenue only shares customer personal information as described below with Opa Aveune, Inc., and with Opa Aveune subsidiaries. That are subject to this privacy notice or follow practices that are no less protective than those described in this privacy notice.

Other than the above, you will receive a notification when your personal information may be shared with third parties, and you will have the opportunity to choose not to share this information.

How secure is my information?

We design our systems with your security and privacy in mind.

Use of third-party advertising services: We provide advertising companies with information that allows them to provide you with more useful and relevant Opa Avenue ads and to measure their effectiveness. We do not share your name or other personally identifiable information directly when we do so. Instead, we use an advertising identifier such as a cookie or another device ID. For example, if you have already downloaded one of our apps, we will share the advertising ID and data about that event so that an app download ad is never shown again. Some advertising companies also use this information to display relevant ads from other advertisers. You can learn more about how to opt out of interest-based ads by going to the Advertising preferences page.

What information can I access?

You can access your information, including your name, address, payment options, profile information, Prime membership, home settings and purchase date, in the "Your Account" section of the website. If you have any questions about how we collect and use your personal information, please contact Customer Service. Many Opa Avenue services also include settings that provide you with choices about how your information is used.

In addition, you may have the right to request access to or delete your personal data to the extent required by applicable law. If you wish to do any of these things, please contact Customer Service. Depending on your data options, some services may be limited or not available.

Are children allowed to use Opa Avenue services?

Opa Avenue does not sell products to children. But we do sell baby products for adults to buy. If you are under the age of 18, you can use Opa Avenue services with the participation of a parent or guardian.

Terms of Use, Sale, Notices and Reviews

If you choose to visit the Opa Avenue services, your use and any privacy disputes are subject to this notice, our Terms of Use and Sale, including restrictions on damages, dispute resolution, and enforcement of Kuwait's laws. If you have any privacy concerns on Opa Avenue, please contact us with a comprehensive description, and we will try to solve the problem. Our business is constantly changing, and our privacy notice will change as well. You should check our website frequently to see the recent changes. Unless otherwise specified, this Privacy Notice applies to all information we have about you and your account. However, we stand behind the promises we make, and will never materially alter our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of information collected

Information that you provide to us when using the Opa Avenue services

You can provide information to us when you:

Shop for products or services in our stores or search for them;

Upload, broadcast, view or use content on a device or through a service or application on a device;

Providing information on your account (and you may have more than one email address if you use more than one email address or phone number when shopping with us) or in your profile;

Use our services such as Prime Video;

As a result of these actions, you may provide us with information such as:

Identify information such as your name, address and phone numbers;

Your location information;

Your IP address;

People, addresses and phone numbers listed in your addresses;

The email addresses of your friends and other people;

Identity information and documents, including ID numbers, passport and driver's license;

Credit history information; And the

Automatic information

Examples of the information we collect and analyze include:

The Internet Protocol (IP) address used to connect your computer to the Internet;

Log in, email address and password;

The location of your device or computer;

The entire URL click to and through our websites, including the date, time, products and content that you viewed or searched

Page response times, loading errors, length of visits to specific pages and page interaction information (such as scrolling, clicking and moving the mouse);

We may also use device identifiers, cookies, and other technologies on our devices, applications and web pages to collect browsing, usage, or other technical information.

Information from other sources:

Examples of information we receive from other sources include:

Updated delivery and address information from our shipping companies or other third parties, which we use to correct our records, deliver your next order or communicate more easily;

Information about your interactions with the products and services offered by our affiliates;

Search results and links, including paid listings (such as sponsored links); And the

Information that you can access

Examples of information that you can access through the Opa Avenue services include:

Status of recent requests (including subscriptions);

Complete order history;

Personally Identifiable Information (including name, email, password and address book);

Payment settings (including payment card information, promotional discount, and gift card balances);

Email notification settings (including product availability reporting, delivery, special event reminders, and newsletters);

Recommendations and products you recently viewed that are the basis for recommendations (including those for you and improving your recommendations);

Content, devices, services, related settings, communications, and personalized advertising preferences;

Your Profile (including product reviews, recommendations, reminders, and profile); And the

Protect your privacy

We use the data to help you sell through the Opa Avenue marketplace and to make our products and services more useful to you. Protecting your privacy and securing your data has always been a high priority at Opa Avenue.

What data does Opa Avenue use?

There are many ways by which you provide us with data, for example, when you use Opa Avenue services, set up your seller account, sell products or services through the Opa Avenue sales market, or contact us for help.

We use your data - such as contact details, offers and benchmarks - to create a better experience and create new ways to make things easier for you in the future.

How does Opa Avenue keep information secure?

We encrypt data to make sure it is secure anytime this data travels between your devices or our databases. Protecting your information is a vital component of our business, and we distance ourselves from selling your personal information to others.

How do I view and manage my data on Opa Avenue?

You can access and manage your data - such as your contact details, buyer order history, and preferred contact options - through your seller account. Contact us and we will be happy to assist you with any aspects that you cannot find on your seller account.